Frequently Asked Questions

 

What is 23isBACK.com?
For over 10 years we have been providing Air Jordan release dates to Air Jordan fans. We also sell shoes on our SHOES page. We buy from retail & outlet stores and resell them on our website. After doing this for so many years we have established relationships with certain stores and they sometimes give us shoes before the release date. We are located in the US and all of the shoes we sell are 100% authentic & original. The stores we buy from get their shoes directly from Nike/Jordan. (We are not affiliated with Nike, Jordan Brand, Michael Jordan, or any other websites. We are independent. The official Jordan Brand website is jordan.com and the official Nike website is nike.com).

 

Are your shoes FAKE?
No, we buy from stores that get their shoes directly from Nike. They are all 100% authentic & original. Guaranteed or your money back. We don't mess around with knockoffs, fakes, or replicas. Nearly all of our shoes are brand new, but sometimes we'll post preowned shoes from our own personal collection. There are a ton of illegal websites, auctions, & apps that sell counterfeit shoes. ("Replicas", "high quality", "UA's" are other names they sometimes use to describe fakes). Those websites are usually based in foreign countries since that's where a lot of counterfeit items are made. (China literally has fake Apple stores and fake Starbucks coffee shops. That's how bad it is). Be suspicious of any non-retail website that has multiple sizes & colors for sale in a popular shoe that you know is sold out everywhere else.

 

How do I place an order?
Visit our SHOES page and scroll down to see our small selection of shoes. Select your size from the drop-down menu, then click on the yellow Buy Now button. You'll be taken to a secure checkout page. You can pay using your PayPal account, or you can pay with a credit/debit card. If you don't have a PayPal account click on the button that says "Pay with a Debit or Credit Card."

 

How long will it take to receive my shoes?
Usually 2 or 3 days after we ship, but delivery times are not guaranteed. We ship by Priority Mail through the Post Office. Please understand that we do not control the Post Office, so we have no control over shipping or weather delays. Also, we are not responsible for lost, missing, or stolen packages. (If you want someone to sign for your package please request it by emailing us).

 

Do you have an app? Are you on social media?
No, we do not have an app. Be careful of fake apps & social media accounts using our 23isBACK™ name to trick you. You can follow us on Instagram or Twitter. We don't have Facebook and we don't have any other websites. You can email us beforehand if you suspect something fishy.

 

How can I advertise on 23isBACK.com?
We have several different advertisers on our website. Their ads will be labeled as "Ad" or "Advertisement". Most of them sell custom apparel to match your shoes. If you want to advertise on our website, or if you experience a problem with one of our advertisers please email us.

 

How much is shipping & handling?
A $20 s&h fee is added for all shoe orders. If our shipping costs are less we keep the difference and add it to our margin. If our shipping costs are more we pay the balance out of our own pocket. We always use a shipping box when we ship.

 

Do you ship outside of the US?
No, only within the US and certain US military addresses that contain a PSC and BOX number.

 

Can I cancel an order?
Only if it hasn't been shipped yet. We charge a $25 cancellation fee. Email us to cancel your order.

 

Do you buy shoes?
No, we don't buy or trade, and we don't allow others to sell their shoes on our website.

 

Do you store my credit/debit card info?
No, all payments are processed securely by PayPal, which means we don't get to see your account number or expiration date.

 

Do you have a return policy and price adjustment policy?
We do not offer price adjustments, but we have a limited 3-day return policy if the shoes are still brand new and unworn. There is a 25% restocking fee for returns.