Frequently Asked Questions
What is 23isBACK.com?
We provide Jordan release dates & news, and we also sell a few Jordan shoes on our SHOES page. (We don't sell anywhere else. Only on our SHOES page). We are not affiliated with Nike, Jordan Brand, Michael Jordan, or any other websites. The official Jordan Brand website is Jordan.com and the official Nike website is Nike.com.
How do I place an order?
Visit our SHOES page and scroll down to see all of the shoes available. Select your size from the drop-down menu, then click on the BUY NOW button. You'll be taken to a secure PayPal checkout page. If you don't have a PayPal account click on the link that says "Pay with a Debit or Credit Card." (You don't need a PayPal account to place an order).
How long will it take to receive my shoes?
Usually 2 or 3 days after we ship. We ship by Priority Mail through the US Post Office. They will email you a tracking number. Most of the time your mailman will leave the package by your door, but sometimes you'll have to go to your local Post Office to pick it up. (Delivery times are not guaranteed. If you want someone to sign for your package you must request it by emailing us before your order is shipped. We are not responsible for lost, stolen, or delayed packages).
Are your shoes FAKE?
No. Our shoe selection is small, but they are all 100% authentic. Guaranteed. We have less than 20 different shoes for sale on our SHOES page and we don't sell anywhere else. Only on that page. Most are brand new, but sometimes we sell preowned shoes. (The description next to each shoe will contain more info). There are a ton of websites, online auctions, & apps that sell counterfeit shoes. Those websites are usually based in foreign countries since that's where a lot of counterfeit items are made. (China literally has fake Apple stores and fake Starbucks coffee shops. That's how bad it is). Be suspicious of any non-retail website that has multiple sizes & colors for sale in a popular shoe that you know is sold out everywhere else.
Do you have an App? Are you on social media?
No, we do not have an App. Be careful of fake Apps & social media accounts using our 23isBACK™ name to trick you. You can follow us on Instagram or Twitter. To be safe, you shouldn't buy shoes on Apps or social media. You can email us beforehand if you suspect something and aren't sure.
How can I advertise on 23isBACK.com?
We have several different advertisers on our website. Their ads will be labeled as "Ad" or "Advertisement". Most of them sell custom apparel to match your shoes. If you want to advertise on our website, or if you experience a problem with one of our advertisers please email us.
How much is shipping & handling?
A $20 s&h fee is added for nearly all shoe orders. If our shipping costs are less than $20 we keep the difference and add it to our margin. If our shipping costs are more than $20 we pay the difference out of our own pocket. We always use a shipping box for shoe orders.
Do you ship outside of the USA?
No, only within the USA and certain US military addresses that contain a PSC and BOX number.
Can I cancel an order?
Only if it hasn't been shipped. We charge a $25 cancellation fee. Email us to cancel your order.
Can I preorder a shoe?
No, we don't accept preorders. We only sell shoes that we have in stock and ready to ship. We sometimes sell new releases a week or two before the official release date.
Do you buy shoes?
No, we don't buy or trade, and we don't allow others to sell their shoes on our website.
Do you store my credit card info?
No. All payments are processed securely by PayPal, which means we never get to see your credit card number, expiration date, or bank account number.
Do you have a return policy and price adjustment policy?
We do not offer price adjustments, but we have a limited 3-day return policy. There is a 25% restocking fee for returns.