Do you buy shoes from individuals or accept trades?
No, we don't. |
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Do you accept pre-orders?
No, we don't. We only sell shoes that we have in stock and ready to ship. |
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Do you sell shoes before the release date?
Sometimes. If we receive a shoe early you will see it posted for sale on our website. |
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Can I cancel an order?
Yes, but only if it hasn't been shipped. We charge a 10% cancellation fee. Please email us. |
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What is 23isBACK.com?
We are a small, independent website that was created years ago when the greatest basketball player of all time returned to the game he loved. A lot of people in the shoe community know about us thanks to our Release Dates blog. To be honest, our shoe selection is pretty small. We are not the Jordan Brand and we do not operate any other websites. Don't be fooled by imitators. The official Jordan Brand website is Jumpman23.com. |
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Are your shoes Fake?
Absolutely not. All of the shoes we sell are 100% Authentic. We know there are a ton of websites including online auctions that sell fake (counterfeit) Air Jordans. Those types of websites are pretty easy to spot because they'll basically have every Air Jordan shoe for sale in all colors and sizes for a really low price. Our loyal customers know that we only sell authentic shoes and that is why they keep coming back. Click here to read some of the testimonials from our past customers. |
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How do I place an order?
It's easy. Pick your size and click on the BUY NOW button next to the shoe. You'll be taken to a PayPal checkout page that looks like this. If you don't have a PayPal account click on the link that says PAY WITH A DEBIT OR CREDIT CARD. (PayPal is just a service that lets small websites like ours accept online payments. All of our payments are processed through PayPal even if you don't have a PayPal account. If you decide to create a PayPal account (it's Free) they will save your payment info so the next time you order you won't have to re-enter all of your info. PayPal is safe and secure and they are owned by the eBay company) |
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Can you ship my order to a different address?
No, we cannot. In order to reduce the risk of online fraud we can only ship to your Confirmed Address, which is almost always the Billing Address of your credit card. Our online payment system will reject all payments that do not provide the Confirmed Address. |
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How long will it take to receive my shoes?
Usually between 2 to 6 days. We ship by UPS Ground or USPS Priority Mail. |
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Can you ship to a PO BOX or APO/FPO address?
Yes, we can ship to those types of addresses, but we can only ship to military addresses if they contain a PSC and a BOX number and if the total is less than $250. |
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Do you ship outside of the U.S.?
No, we do not ship internationally. We only ship within the U.S. including Alaska and Hawaii. |
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Where are your shoes shipped from?
All orders are shipped from the U.S. |
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Do you have a telephone number?
No, because we cannot process orders over the phone. All orders must be placed online. |
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Do you have a Return Policy?
Yes, we offer a limited 23-day return policy. For details click here. |
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Do you sell wholesale?
No, we are not a wholesale supplier. |
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