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100% Authentic
 
How do I place an order?
The only shoes you can order from us are listed on our Search by Size page. Click on the shoe you want and select your size from the drop-down menu. Then click on the BUY NOW button. You'll be taken to a PayPal checkout page that looks like this. If you don't have a PayPal account click on the link that says PAY WITH A DEBIT OR CREDIT CARD. (PayPal is a service that lets people send money online. All of our payments are processed through PayPal even if you don't have a PayPal account. PayPal is safe and secure and they operate worldwide)
 
Do you buy shoes? Can I sell my shoes on your site?
No, we don't buy or trade, and no, you cannot sell your shoes on our site.
 
Are your shoes fake?
NO. All of the shoes we sell are 100% AUTHENTIC. There are a ton of sites including online auctions that sell fake, counterfeit, replica Air Jordans. Those sites will usually have every Air Jordan shoe for sale in all colors & sizes, which is a huge red flag. Another red flag is their too good to be true prices. There isn't a single authentic website that has every Air Jordan for sale in all sizes. It's even harder to spot fakes in online auctions, so you have to be careful who you buy from. Our customers know that we only sell authentic shoes and that is why they keep coming back. Click here to read some of their testimonials.
 
How long will it take to receive my shoes?
Usually 2 or 3 days after they're shipped. We almost always ship by USPS Priority Mail. You are supposed to receive an email from the shipping company within 48 hours after placing an order. Your tracking number will be sent to the email address you used when the order was placed. Make sure you check your spam folder. If you don't receive an email from them email us with your order info. (If you have a PayPal account you can login to your account to view your tracking info). Most of the time the shipping company will leave the package by your front door, so keep an eye out for it. Sometimes your mailman will take the package back to the Post Office where you'll have to pick it up.
 
What is 23isBACK.com?
We are an independent website created many years ago. Our focus is on selling new (and sometimes used) authentic Air Jordans and providing release date information. We are not affiliated with Nike or the Jordan Brand company and we do not operate any other websites. The official Jordan Brand website is Jumpman23.com. The only website we own is 23isBACK.com.
 
Can I order over the phone?
Sorry, but all orders must be placed through our website.
 
Can I pre-order a shoe?
No, we don't accept pre-orders. We only sell shoes that are in stock and ready to ship.
 
Do you sell shoes before the release date?
Sometimes. If we receive a shoe early you will see it posted for sale on our Search by Size page.
 
Can I cancel an order?
Only if it hasn't been shipped yet. We charge a 10% cancellation fee. Please email us.
 
Can you ship to a APO/FPO or military addresses?
We can only ship to an APO/FPO address if the address contains a PSC and BOX number.
 
Do you ship outside of the USA?
No, we do not ship internationally. We only ship within the USA.
 
Do you have a Return Policy and price adjustment policy?
You can read our return policy here. We do not offer price adjustments.
 
Do you sell wholesale?
No, we are not a wholesale supplier.